Your Opportunity:
Step into a world where your sales skills do more than simply meet targets – they change lives! At Home Instead, we’re not offering a job, but a gateway to making meaningful, impacting differences in the lives of those we touch. In this position, our clients, client families and the community of referral providers that trust us with their integrity! If you’re a sales maverick looking for a career that combines professional triumphs with heartfelt rewards, this is your call to action!
Why You'll Love Working with Us:
- Impact Beyond Sales: Every deal you close brightens a senior's life.
- Career Growth Like No Other: Ascend in your career with a leader in home care.
- Innovative Spirit: Your ideas can shape the future of our sales strategies.
- Balance is Key: Enjoy the freedom of flexible hours that respect your personal life.
- A Culture That Celebrates You: Be part of a team where your work is valued, and your well-being matters.
- Rewarding Pay for Rewarding Work: Earn a salary that appreciates your valuable contributions.
- Training to Excel: Receive top-notch training to enhance your already impressive sales skills.
Additional Benefits:
- Paid time off
- Health insurance
- Retirement plan
- Employee assistance program
- Employee discounts
- Paid training
- Tuition Reimbursement
How You will Spend Your Days:
The Home Care Manager role is an essential part of the Client Services Team. This is an in-office position located in Akron, OH, with salary plus performance bonus.
In this role, the successful candidate will be responsible for two core areas of Client Services: Client Consultation and Community Education/Outreach.
In the first part of the role, the Home Care Manager will advise clients and / or their families on the care consultation and onboarding process, making sure that the clients and their families are comfortable on each step of the journey.
In the second part of the role, the Home Care Manager will be responsible for assisting with promoting the company in the community increasing awareness and building a referral network with strong, committed relationships in our service area.
Your Core Accountabilities will be to:
- Meet sales targets by building relationships with and advising prospective clients and their families.
- Conduct the consultation at the clients’ homes to inform the clients and their families of the process. Meet with the clients and their families to explain services, how we can best help them, and onboard them with the company.
- Ensure Client onboarding process is completed as per process guidelines.
- Research, define and execute innovative ways to increase sales by developing long-term relationships with referral providers.
- Represent the company at events, networking groups and other community settings.
- Identify, build, and maintain relationships with referral providers, health care professionals and senior care professionals.
- Visit key identified referral providers using a territory call cycle that has been developed and is constantly refreshed based on market analysis sales plans.
- Diligently prepare for each call or visit to ensure successful outcomes.
- Share in On-Call rotation with colleagues (additional compensation applies).
Your Support Responsibilities will be to:
- Ensure client onboarding and community outreach processes are followed diligently.
- Enter data into company systems in a timely manner.
- Respond with timely, clear, and concise communication to all client inquiries.
- Build strong relationships with all company stakeholders: Referral providers, Clients, Admin staff, Caregivers.
- Support company values and goals.
- Create and deliver presentations internally and externally.
- Facilitate introductions between caregivers and clients and delivering necessary supplies and documents to client’s homes.
- Assist with other key operations activities as well as quality assurance calls and visits to our clients, maintaining, updating, and tracking information in company databases with client information, managing follow-ups promptly, preparing the necessary paperwork for consultations and training, and assist with responding to and resolving client calls and/or concerns.
What Must you Bring to the Table:
- Excellent people skills
- Drive and self-motivation to succeed
- Can-do approach
- Consultative Sales
- Fast learner
- Excellent computer skills
What Else Should You Know:
- This is a full-time, salaried position that’s a combination of office work and road warrior!
- The typical schedule is Monday-Friday, 8:30 a.m. – 4:30 p.m., but remember we’re a company of people loving people who work with people, so some flexibility is afforded and required!
- Salary: $50,000 - $60,000 + performance bonus
Are you Ready to Make a Difference?
If you're looking for a career that offers more than just a paycheck, where you can truly make a difference in our community, apply to join our team at Home Instead, Akron & Medina. Your journey in transforming lives and elevating your career starts here!
Apply Now and Start Making a Positive Impact Every Day!
PS, Don't wait. We're accepting applications through Monday, May 13, 2024. Phone interviews will start that week!