Client Care Coordinator

Objective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, quality assurance visits with existing clients, handle client care issues, provide ongoing training to care pros and work closely with community healthcare partners. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high-quality care, client satisfaction, and retention as well as opportunities to increase service hours.

Primary Responsibilities:

· Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.

· Conduct Service inquiries and Care Consultations as needed following the consultative sales process

· Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.

· Work with other team members and local community heathcare partners to coordinate various aspects of a client’s care.

· Create and maintain client and responsible party records documenting all quality assurance meetings.

· Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).

· Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.

· Give thorough, concise reports to Care Professionals about client’s needs, which communicate pertinent information in a timely manner.

· Demonstrate working knowledge and implementation of infection control practices.

· Develop Care Professional instructions based on the assessment of the client personal care needs.

· Supervises the provision of services provided by the Care Professional and provide feedback on performance as indicated. Assist in annual evaluation of the Care Professional performance.

· Lead training efforts for Care Professional's to ensure the highest quality of care and safety is provided for our clients.

· Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Professional, and referral providers/care providers.

· Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Qualifications

A minimum of an associate's degree is required, Bachelor degree is preferred. At least one year of experience in a clinical, case management, social work, or home care setting preferred. A graduate from an accredited school of nursing, with a nursing degree, preferred but not required. A previous position working with aging adults is preferred. Licensed vocational nurse OR registered nurse applicant's must maintain a current license in good standing in the state or hold a compact state license accepted by the state.

Desired Skills

Ideal candidate must have a passion for client/patient advocacy, teaching, and the desire to improve and create quality care initiatives and client/patient outcomes!

· Experience in delivering excellent quality care to clients.

· Knowledgeable of client legal rights, always respects client rights, and reports the failure of any other person to comply with patient rights including abuse, neglect, or disrespect.

· Maintains confidentiality regarding all patient’s personal, financial, and health information including following HIPAA guidelines.

· Knowledge of case management/managed care theory and nursing assessment practices related to home care.

· Coordinates/facilitates client care throughout the care continuum.

· Strong interpersonal, communication, and people skills to be able to write reports and speak in front of several individuals and communicate clearly.

· Be knowledgeable in the regulation of long-term care payors and providers.

· Ability to assess the client's mental status, monitor, record, and develop individual treatment plans and goals.

· Ability to gather data, prepare and compile reports to ensure appropriate services and client's activity tracking in relation to the care plan.

· Be able to provide emergency services and make immediate clinical assessment and coordinate with other services.

· Ability to participate in the patient treatment and care review with health care providers.

· Ability to act as a liaison between the client, their family, Care Professional's, other providers involved in the care of the client, and the franchise office to ensure that the necessary care is provided effectively.

· Must have the ability to use critical thinking skills to be able to make safe ethical decisions.

· Ability to apply interviewing skills like active listening, open-and-closed-ended questions, supportive responses, giving options, summarizing, and identify areas for self-improvement and pursue necessary education and training as needed.

· Strong communication and interpersonal skills, including an ability to establish credibility and trust with Care Professional's, clients, and their families.

· Capable of working effectively in a team setting, as well as independently with minimal supervision.

· The ability to build internal and external relationships.