Joplin (Change Location)

Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Joplin, MO.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community
About Us
Meet Our Team
Adam

Adam Bokker, Owner

Adam Bokker holds a bachelor’s degree from the University of Arkansas and a Masters for Missouri Southern State University.  Everyday Adam is leading the team to focus on customer service, Care Pro development, and Home Care education in the community. While Adam started Home Instead in 2011 without any CARE Pros, clients, or Key Players (admin staff),  today Adam’s primary responsibility is to lead the Home Instead Joplin team to stay focused on our mission, “To Enhance the Lives of Aging Adults and Their Families”.  Adam was named Rotarian of the Year in 2020 by the Rotary Club of Joplin- Daybreak.  Adam worked with the Walk to End Alzheimer’s from 2012-2015 which raised over $100,000 during that time.  Also, Adam sat on the Area Agency of Aging advisory board in 2012 which now his wife Hillary currently participates.  Serving others is the foundation of Adam's life and Home Instead offers the opportunity to serve.   Adam enjoys staying active through exercise, biking, kayaking, camping in order to maintain healthy lifestyle and set an example for his family.  Adam and Hillary have two children Ayden and Gavin who stay active with sports, friends, and are learning the importance of serving others too!

Hillary

Hillary Bokker, Owner

Hillary started with Home Instead Joplin in 2014 and is co-Owner of Home Instead with her husband Adam.  “My passion is leading our key player team to provide expert development to our CARE Pros and confident care to our clients.” Hillary enjoys educating the community on resources for family caregivers as they care for their aging adult.  This education is provided through avenues such as our local Living Well program.  For the last 6 years, Hillary has sat on the advisory board for the Area Agency on Aging.   She is a master trainer in the Chronic Disease Self-Management program and teaches classes with the Area Agency on Aging.  Hillary enjoys camping, kayaking and traveling with her family.  She holds a bachelor’s degree from the University of Arkansas.

Laura

Laura Land, General Manager

Laura Land is our General Manager. Laura joined our team in December of 2016 as our Client Care Coordinator. She was promoted to Client Care Manager in October 2019 and then to our General Manager in May 2022. Laura’s primary responsibilities include leading our key player team in the office as well as supporting our CARE Pros, clients, families, and community. Laura enjoys traveling, cooking, and spending time with her husband, son, daughter, and their three dachshunds. Laura states that she loves working at Home Instead because “it is rewarding to hear the stories of our seniors and help keep them at home where they made so many memories with their families.”

Stacey

Stacey Barnett, LPN, Client Care Supervisor

Stacey joined our team in April 2019, but has a wealth of nursing experience in the home health field working with seniors for many years. Stacey conducts regular quality assurance visits, conducts care consultations, and assists with service inquiry phone calls in the office. Stacey is also great with support our Care Pro’s on additional training if needed. Stacey is married to Brian. She enjoys spending time with her grandchildren and enjoys cheering for the Seattle Seahawks.​

Jessica

Jessica Thomas, Retention Coordinator

 

I joined Home Instead in 2013 as a Caregiver. Helping others and building relationships has always been a passion of mine, so being a Caregiver was where I found my happiness. Through loving what I do, I focused on learning and growing in this role because clients’ needs change quickly. You have to be able to think outside the box sometimes when it comes to care needs & changes in overall health.  I was a Caregiver for 6 years before moving into the additional roles of On-Call Coordinator, Key Player Assistant, and HR Assistant/Training Coordinator. I found that working with Alzheimer’s and Dementia is what I love doing most through my years of experience and always looking for solutions when in challenging scenarios. I am now in the role of Retention Coordinator where I continue to train our Care Professionals and help build their confidence. I will be celebrating 11 years with Home Instead and have learned that when you love what you do you never work a day in your life! In my role I am focused on retaining our Care Professionals long term through training & support. I focus on building skillset with hands on personal care as well as the continued on the go Empower learning. As a trainer it is important that no matter the years of experience you have caring for someone that you have continued education at your fingertips to provide the best care possible for our clients and their families.

                                

Melissa

Melisa Zaerr, Recruitment Coordinator

Melisa joined Home Instead in January of 2020 as a Service Coordinator. Melisa was promoted to Recruitment Coordinator in April of 2024. Her responsibilities include recruiting and onboarding new Care Pro’s. She also manages the After Hours On-Call Coordinators. Melisa has been in the field of caring for seniors and individuals with disabilities for more than 2 decades. She is very passionate about being an advocate for others. Although she loves what she does, her biggest passion in life is being a mother and grandmother. She has 3 daughters and 5 grandchildren that are her heart and soul.

Hannah

Hannah Cervantes- Service Coordinator

Hannah started with Home Instead in November of 2020. She was in the field of caring for individuals with disabilities starting in 2015 before coming to Home Instead. She has also spent many years taking care of many family members, most recently her grandparents. In her spare time, she loves to do crafts and lead worship at church. She is very passionate and shines her light wherever she goes. Hannah desires to honor our CARE Pros and clients by giving them as much of a consistent schedule as possible. She loves to support and encourage the best of care for everyone in all aspects of her life, but especially through her work with Home Instead.

candy silence pic resized

Candy Silence, Administrative Assistant

Candy Silence joined Home Instead in 2020 as a Care Professional and quickly became an After Hours On-Call Coordinator. In May of 2023, Candy transitioned into the office as a Key Player Assistant and is now the Administrative Assistant. Candy’s main responsibilities are to adapt to the needs of the office daily- from greeting each guest to introducing a new Care Pro to a new Client. Candy also supports in the Service Department where she matches Care Pros and Clients to ensure that all Care Pros have their desired hours and all clients have consistent care. Caring for people has always been a passion of Candy’s even when she was young. Family is a huge part of her life! She is married to her best friend, Brandon, and together they have 3 children- Nicolaus, Caden, and Averie.

 

Our Team

Your Home Instead team in Joplin, MO possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

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